Install Windows Media Player plugin for Mac users:

Follow this link to install Windows Media Player for Mac users: http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx

In Firefox, why does the video display look “stretched” or “disappear” after I click a control or when new data loads?

Why does the video player just say "Ready" all the time?

If you've tried playing the video and continue to see "connecting" or "ready", the video at the event may not have yet been started or there is inclement weather causing the video to be shut down. Please try clicking play again in a few minutes.

I'm behind a firewall or using Internet security software. How does that affect my connection?

A firewall is used to block unwanted traffic from your network and/or computer. If you are on a university or corporate network, check with your Network Administrator to make sure that the local network’s firewall is configured to allow streaming media content to be viewed. You need to open the following protocols and ports: WWW/HTTP port 80, TCP Ports 8080, 7070 and 554, and, if possible, UDP ports 4040, 7007 and 554. Window Media Player firewall information: Start Windows Media Player and select File > Properties > Advanced Verify that at the bottom of the page the HTTP option is checked. In the server field, enter the name of your proxy server (e.g., proxy.company.com). In the port field, enter the port your proxy server listens on (80 or 8080 are common). Select OK and close the Windows Media Player.

Why do interruptions, or “hiccups,” sometimes occur when I watch a video stream?

Given the complexity of the Internet, it’s not unusual for short-lived problems to crop up somewhere in the system. Try connecting again in a minute or two and see if the problem continues. If the problem can be consistently reproduced, continue troubleshooting using the information following information.

Is my Internet connection sufficient?

Modem users will not be able to view the video. Most high speed connections (Cable, DSL) will allow you to watch the video stream.

Is my Internet Sevice Provider OK?

ISPS, short for Internet Service Providers, periodically perform maintenance or troubleshoot their equipment, which can cause connection problems. ISPs are not perfect, nor do they know everything all the time. If you’re having trouble and can’t determine why, you may want to contact your ISP and report the problems you’re experiencing.

Where do I get the most current software for watching video?

http://www.microsoft.com/windows/windowsmedia/player/9series/default.aspx.

Is my computer fast enough?

Lack of memory or a slow processor can cause video to stutter or not play at all. Try closing other programs while viewing our video. If it is older, your computer may simply be too slow to play the stream.

Why does the stream continuously buffer?

The player needs a certain amount of video buffered into memory before it can play. If it doesn't have enough network bandwidth to buffer as much as it needs to, the player will keep trying but never succeed at playing the video stream. Issues that could keep you from having enough bandwidth for buffering include: a slow network connection (such as a dial-up modem) too many services or applications using your local network (e.g., watching video while downloading files and surfing the Internet) too many people using the local network If you have previously played the stream successfully but are currently experiencing problems, try clearing the history and cache in your browser.